Delivery & Shipping Policy

Within Riyadh: 24 hours
Within Saudi Arabia (other regions): 3–5 business days
GCC countries: 7 business days
Rest of the world: 10–15 days

Note: During promotions, shipping times may increase by an additional 5 business days.

Delays & Damages:

Camel Step is not liable for delays or damages caused by shipping companies. Once a customer receives the shipment, it is considered confirmation that it was delivered in good condition and unopened

Customs Duties:

Taxes and customs fees are calculated based on your shipping destination and are fully borne by the customer. Upon arrival, customers must pay all applicable import duties, customs, and local sales taxes.

Refused Orders / Incorrect Address:

Customers will bear full shipping costs if the order is refused or incorrect address details are provided.