Return & Exchange

Return & Exchange Policy

To benefit from return and exchange services, an invoice is required. Products purchased during promotional offers are not eligible for return or exchange. If a product or device is defective, the value for return/exchange will be based on the promotional price.

At Camel Step, your satisfaction is our priority. You may return or exchange products within 7 days of purchase, provided they were purchased from our branches or online store, remain in original condition, and have not been used. In the case of manufacturing defects, we cover all costs related to the return or exchange.

Non-returnable items:

• Coffee beans

• Filters

• Ready-to-drink beverages

Specific Exceptions:

Contact us within 24 hours of receiving your order with ed proof in the following cases:

• Product is unusable (e.g., abnormal odor or unacceptable taste).

• Incorrect product delivered.

Cases Beyond Our Responsibility:

• Delivery delays caused by shipping or external service providers.

• Product damage due to poor storage or misuse after receipt.

• Spilled or damaged drinks during delivery via third-party services.

Shipping Damage:

Shipping companies are fully responsible for any damage occurring during transit. Camel Step does not bear responsibility in such cases.