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Free delivery on orders over 200 SAR. Enjoy a 7% discount on your first order - order now.
Free delivery on orders over 200 SAR. Enjoy a 7% discount on your first order - order now.
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Questions

  1. What is the in-store pickup service?

    You can place an order on our website and pick it up from one of our branches if you select the pickup option during checkout.

  2. How long will you hold my order at the branch?

    We will hold your order for 5 days from the readiness date. After that, it will be automatically canceled.

  3. How do I know my order is ready? What do I need to bring?

    You will receive an SMS or email with the readiness notification and branch location. When picking up, please show the readiness notification to our staff.

  4. Can I change my delivery method from shipping to in-store pickup?

    Yes, if the order is still under processing, our team can assist you with changing the delivery method. Please contact us via WhatsApp, and we will be happy to assist as soon as possible.

  1. I want to collaborate with Camel Step. How can I start?

    We’d be happy to partner with you. Please fill out the following form, and we will contact you: https://camelstep.com/en/contact

  2. I want to learn more about specialty coffee.

    Specialty coffee is a unique journey from the farm to your perfect cup. To learn more, visit the Camel Step Blog https://camelstep.com/en/blogs , where we share rich content on coffee origins, processing methods, and brewing techniques. You can also watch our documentaries on YouTube to explore the coffee story from farms around the world.

  3. Are the training programs certified?

    Yes, all training programs are delivered by certified trainers with expertise in specialty coffee. We offer a professional learning experience with interactive tests to assess your level and help you choose the right program. Start now by visiting our Training Programs page: camelstep.com/ar/quiz

  4. Can I add credit to my account or send a gift to a friend?

    Currently, you cannot add direct credit to your account, but you can easily send a gift to a friend by selecting the gift option during checkout. Simply add the recipient’s mobile number, and we’ll ensure the gift is delivered beautifully. For assistance, please contact us via WhatsApp.

  5. Do you offer coffee grinding services?

    Yes, if you purchase coffee from our branch or online store, you can visit any of our branches and request grinding, provided the product is unopened.

  1. What payment methods are available?

    We accept: Mada cards, Visa, MasterCard (including prepaid cards), and Apple Pay (including American Express).

  2. Can I pay with American Express?

    Yes, through Apple Pay only.

  3. Is Cash on Delivery available?

    Unfortunately, this service is currently unavailable

  1. The product is currently unavailable. Can you let me know when it becomes available?

    Or you can contact us via WhatsApp: +966920000689 and we will be happy to let you know.

  2. Can I cancel my order?

    Yes, you can cancel your order if it has not yet been handed over to the courier, with no extra fees. The refund will be issued to your card or as store credit to your account.

  3. Can I modify my order?

    If your order is still under processing, we can assist with modifications. Please contact us via WhatsApp: +966920000689.

  4. I received the wrong order. What should I do?

    We apologize for the mistake. Please contact us via WhatsApp, and we will resolve the issue within a maximum of 24 hours.

  5. Can I return or exchange a product?

    Yes, you can return a product if it’s in its original condition. Please review our Return Policy. Exchange service is not available. Please contact us via WhatsApp to proceed.

 

  1. What is the warranty period?

    All electrical devices come with a two-year warranty from the date of purchase. You can review the full warranty details in our Warranty Policy.

  2. Can I repair products that are out of warranty?

    Yes, our service center provides maintenance for all devices. You can reach us via our Contact Page: https://camelstep.com/en/contact , by email: [email protected], or via WhatsApp: +966920000689.

    1. Can I order from your branches through delivery apps?

      Yes, you can order directly through the following apps: Jahez, The Chefs

    2. Is shipping available outside Saudi Arabia?

      We currently serve our customers in Saudi Arabia, the UAE, Kuwait, Bahrain, Oman, the USA, and the UK through our website. For assistance, please contact us via WhatsApp: +966920000689.

    3. How do I know if my order has been shipped?

      Once your order has been shipped, you will receive a tracking number via email. You can also check your order status from your account dashboard on our website.

    4. When will my order be shipped?

      Orders are usually processed within a maximum of 2 business days from the date of purchase.

    5. How can I track my order?

      Once your shipment is handed over to the courier, your tracking number will be sent to you automatically.

    6. What is the delivery time?

      • Within Saudi Arabia: 3 to 5 business days.

      • Gulf countries: 5 to 10 business days.

      Please note: During official holidays or peak seasons, delivery times may be affected by courier delays beyond our control. We appreciate your understanding and are always happy to serve you.

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